Legal

Terms of Use

Last updated: June 2026

By using SafeArrive, your school or organization agrees to these terms. Please read them carefully. If you have questions, contact us at hellosafearrive@gmail.com before subscribing.

1. The Service

SafeArrive is an automated child arrival safety alert system provided by SafeArrive LLC, a California limited liability company ("SafeArrive," "we," "us," or "our"). The service notifies parents and emergency contacts when a child has not arrived at school or camp by a designated cutoff time.

SafeArrive is a notification and communication tool. It is not a guarantee that every child will be accounted for in every circumstance. Schools and administrators remain responsible for their own safety policies and procedures.

2. Who May Use the Service

SafeArrive is available to schools, preschools, daycares, nurseries, and summer day camps. By subscribing, the school administrator represents that they have the authority to enter into this agreement on behalf of their institution and to enroll children and families in the system.

You must be at least 18 years old and legally authorized to act on behalf of your organization to create an account.

3. School Administrator Responsibilities

As a school administrator, you agree to:

Obtain appropriate consent from parents and guardians before registering their children and contact information in SafeArrive
Ensure that all information entered into the system is accurate and up to date
Promptly notify us of any data errors or security concerns
Use the service only for its intended purpose of child arrival safety
Not share admin login credentials with unauthorized individuals
Revoke teacher or staff access immediately upon termination of employment

4. Subscription and Billing

SafeArrive is offered on a monthly or annual subscription basis. Pricing is based on the number of enrolled students or campers as described on our pricing page. Annual plans are billed once per year and include two months free compared to monthly billing.

Billing is processed by Stripe. Your subscription renews automatically unless cancelled. You may cancel at any time; cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time within a billing period.

We reserve the right to update pricing with at least 30 days written notice to active subscribers. Founding school pricing is locked as described in your subscription confirmation.

5. Free Trial

Founding schools receive the first 30 days of service free of charge. Founding camps receive the first week free. No payment information is required during the trial period. At the end of the trial, you will be asked to provide billing information to continue service.

6. Limitation of Liability

SafeArrive is a supplemental communication tool. It does not replace the safety policies, supervision responsibilities, or emergency procedures of your school or organization.

To the fullest extent permitted by law, SafeArrive LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the service, including but not limited to any failure of an alert to be delivered due to technical issues, carrier disruptions, incorrect contact information, or other factors outside our control.

Our total liability for any claim arising out of or relating to these Terms or the service shall not exceed the amount you paid to us in the 12 months preceding the claim.

7. Service Availability

We make reasonable efforts to keep SafeArrive available and operational during school hours. However, we do not guarantee uninterrupted service. Scheduled maintenance, third-party outages (including Twilio), and other factors may occasionally affect availability. We will communicate planned downtime in advance where possible.

8. Data and Privacy

Your use of SafeArrive is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We handle all personal data in accordance with our Privacy Policy and applicable law.

9. Termination

You may cancel your subscription at any time through your account or by contacting us. We reserve the right to suspend or terminate accounts that violate these Terms, with or without notice depending on the severity of the violation.

Upon termination, you may request an export of your school's data. Following export, we will delete your data upon written request.

10. Intellectual Property

All content, software, and technology that makes up the SafeArrive service is the property of SafeArrive LLC. You may not copy, reverse engineer, or resell any part of the service.

11. Governing Law

These Terms are governed by the laws of the State of California. Any disputes arising under these Terms shall be resolved in the courts of Los Angeles County, California.

12. Changes to These Terms

We may update these Terms from time to time. We will notify school administrators of material changes by email at least 14 days before the changes take effect. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.

13. Contact

Questions about these Terms? Contact us at hellosafearrive@gmail.com.

14. SMS/Text Messaging Program

By opting in during registration, you consent to receive automated SMS text messages and phone calls from SafeArrive for child-arrival safety alerts. Message frequency varies and is tied to attendance events. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help.